Product Shipping Policy

Product Shipping Policy

  1. For purchases of physical products totaling HK$500 or more (excluding services such as health checks, vaccinations, etc.), free delivery service is available for general areas in Hong Kong. If the total amount is less than HK$500, an additional shipping fee of HK$40 will apply.
  2. For delivery to outlying islands (Lantau Island, Lamma Island, Cheung Chau, Peng Chau) or remote areas, an additional fee of HK$20 will be charged (regardless of the total amount). This website will notify customers via phone or email before delivery to make further arrangements.
  3. We will arrange for shipment within 3-5 working days after confirming the order.
  4. Delivery times may be affected by holidays. Delivery services will be delayed when a No. 8 Typhoon Signal is hoisted or a Black Rainstorm Warning is in effect.
  5. All orders are subject to final confirmation based on the availability of the relevant goods. If any items on the order cannot be provided, this website reserves the right to refuse the order and will notify the customer by phone or email before delivery to make further arrangements.

Exchange Terms and Conditions

  1. Customers are responsible for checking the goods for any damage upon receipt. Once signed for, exchanges or returns will not be accepted.
  2. Returned or exchanged products must be in complete packaging. If the returned product is damaged or returned after the expiration date, the supplier has the right to refuse the exchange.
  3. For any other damage or missing item inquiries, customers must retain the original valid receipt and contact the customer service department within 3 working days after delivery to follow up.

Please refer to the return policy.